Your data
Delete your BLK GLO account
You can delete your account yourself, from inside the app, without asking anyone. It is permanent and it cannot be undone.
In the app (the quickest route)
- 1Open BLK GLO and go to the You tab (Blueprint).
- 2Tap Privacy.
- 3Tap Delete Account, then confirm.
Your account is deleted immediately and you are signed out. If anything goes wrong the app tells you it only signed you out — it will never claim a deletion that did not happen.
By email, if you cannot sign in
Lost the phone, lost access to the email on the account, or already deleted the app? Write to us from any address and we will do it for you.
Put Delete my BLK GLO account in the subject and tell us the email address on the account. We may need to check you own it before deleting — that check exists to stop someone else deleting your account.
What gets deleted
- Your account and sign-in (including the Google or Apple link, if you used one).
- Your profile and hair profile — hair type, texture, style tags, preferences.
- Your vault: saved looks, boards, and your swipe history.
- Anything you posted: looks, photos, comments, reactions, follows.
- Your appointments and any reviews you wrote.
- Your product shelf and reminder settings.
What is kept, and why
- Records we are legally required to keep — for example payment and refund records held by Stripe for tax and anti-fraud purposes. Those sit with Stripe, not in your BLK GLO account.
- Rows that are no longer linked to you: anonymous records such as an affiliate click or a content report stay in place with your identity removed.
There is no waiting period and no grace period: once it is done, it is gone, and we cannot restore it. If you only want to stop notifications or leave the app for a while, do that instead — deleting is not reversible.
More detail on what we hold in the Privacy Policy, or ask us on the support page.