Support
How can we help?
BLK GLO is run by one person, so there is no call centre and no chat widget — but email reaches a human who can actually fix it.
Email us
General help, bugs, a booking that went wrong, or a listing that needs correcting:
Privacy requests — access, correction, deletion — go to solomon.dzukey@gmail.com. Tell us the email address on the account so we can find it.
Common questions
Answers
How does swiping work?
Swipe right to save a look to your vault, swipe left to skip. A skipped look is not gone — you can find it again from search.
What is the vault?
Everything you have saved, grouped into boards you name. Long-press a saved look to share it or remove it.
How do product links work?
Looks carry the products used in them. Tapping one opens the retailer’s own page. Some of those links are affiliate links, which means BLK GLO may earn a commission at no extra cost to you — that is stated in the Terms.
What does the deposit do when I book?
It holds the slot. You pay it through Stripe, and the booking then goes to the stylist as a request — paying is not the same as being accepted. The app shows the live status under Appointments. If you cancel, the refund follows the policy shown to you at booking, and the app only says “refunded” once Stripe has actually issued it.
Why can I call some stylists but not book them?
Most listings were compiled from open business data and nobody has claimed them, so there is no one on our side to accept a booking. Those listings are labelled unclaimed and give you the business’s real phone number and website instead. Booking turns on when the stylist claims the listing and sets their services.
Can I edit my hair profile?
Yes — Blueprint → Edit Beauty Profile, any time. It is what tunes the feed and the ingredient check.
How do I delete my account?
Blueprint → Privacy → Delete Account, which removes your data permanently. The full instructions, including what to do if you cannot open the app, are on the account deletion page.
Something on a listing about my business is wrong.
Email us and we will correct or remove it. Include the business name and city. If it is your business you can also claim the listing and edit it yourself — see the stylist page.
The documents
Your rights, in full
Elsewhere on the site